TrueBlue planned maintenance

Last Updated: 3/29/2017 5:00 PM ET

We will be performing scheduled maintenance to our TrueBlue pages on Thursday, March 30, 2017 between 1 a.m. and 7 a.m. ET. TrueBlue customers will be unable to log into their TrueBlue accounts, book, cancel, or exchange Award flights online or by phone during the maintenance timeframe.

For further assistance, visit our online Help pages or Contact us by phone at any time to speak to a JetBlue crewmember.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

JFK runway construction

Last Updated: 3/29/2017 5:00 PM ET

The Port Authority of New York & New Jersey (PANYNJ) is leading a federally mandated runway improvement project at New York's John F. Kennedy International Airport (JFK) through mid-November 2017. During construction, runway usage will be impacted and customers traveling on all airlines operating at JFK may experience extended taxi times and delays.

As always, we recommend you check the status of your flight online or via the JetBlue app prior to arriving at the airport.

For airport information, including check-in times and terminal information, click here. To sign up for alerts from PANYNJ, visit

Immediate FAA ban on Samsung Galaxy Note 7

Last Updated: 3/29/2017 5:00 PM ET

Please be advised, the Federal Aviation Administration (FAA) has issued a complete ban on all Samsung Galaxy Note 7 mobile devices for all air carriers following recent incidents and potential safety concerns. In accordance with FAA guidance and effective Saturday, October 15, 2016 at 12:00 PM ET, Samsung Galaxy Note 7 devices will not be permitted in checked or carry-on baggage, and may not be carried onboard any JetBlue flight. Customers traveling with these devices will not be permitted to travel.

For details on Samsung’s exchange/recall program click here or call (844) 365-6197.  For more information, please refer to the statement from the FAA, click here.

Zika virus

Last Updated: 3/29/2017 5:00 PM ET

Customers traveling to/from destinations reported by the CDC to be affected by the Zika virus may qualify to make changes to their current travel plans to alternate destinations or travel dates. Customers may also opt for a refund. Original travel must have been booked on or before August 31, 2016. Please contact us by phone to request a change or refund.

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