Travel to/from Puerto Rico

Last Updated: 10/16/2017 10:30 AM ET

JetBlue continues to add extra flights in and out of Puerto Rico and other impacted areas as local infrastructure permits.  Flights from Puerto Rico to the mainland US through October 31 are temporarily reserved for existing ticket holders only while we clear the backlog of those customers who were impacted by cancellations.

Cuba fee waiver

Last Updated: 10/16/2017 10:30 AM ET

Travel agents click here.

Due to the travel warning issued by the US Department of State for travel to Cuba, JetBlue will waive change/cancel fees (difference in fare will apply) for Customers traveling to the following cities: 

  • Camagüey, Cuba (CMW)
  • Havana, Cuba (HAV)
  • Holguín, Cuba (HOG)
  • Santa Clara, Cuba (SNU)

Customers must rebook their flights by Wednesday, November 1, 2017 online in the 'Manage your flight' section of jetblue.com or by calling 1-800-JETBLUE (538-2583) within the US or 0800-52583 from Cuba. Original travel must have been booked on or before Friday, September 29, 2017. Customers may choose to cancel and receive a JetBlue credit, or travel to an alternate destination.

Caribbean hurricane fee waivers

Last Updated: 10/16/2017 10:30 AM ET

Travel agents click here.

Puerto Rico (BQN, PSE, SJU), St. Croix (STX), St. Maarten (SXM), Turks & Caicos (PLS) and St. Thomas (STT)

Due to extensive damage incurred by weather events in the Caribbean, customers traveling beyond September 30, 2017 to Puerto Rico (BQN, PSE, SJU), St. Croix (STX), St. Maarten (SXM), Turks & Caicos (PLS) and St. Thomas (STT)  may change/cancel their flights. Refer to the fee waiver terms below. A difference in fare may apply for customers choosing to travel to an alternate destination. Customers with JetBlue cancelled flights may also opt for a refund to the original form of payment.  


Puerto Rico

Customers traveling Tuesday, October 3, 2017 through Monday, April 2, 2018 to/from the following cities:

  • Aguadilla, PR (BQN)
  • Ponce, PR (PSE)
  • San Juan, PR (SJU)

Customers can rebook online in the 'Manage your flight' section of jetblue.com or Contact Us prior to the departure time of their originally scheduled flight. New flights must be rebooked by Wednesday, November 1, 2017, and new travel must be completed by Wednesday, June 13, 2018. Original travel must have been booked on or before Tuesday, October 3, 2017.


St. Croix (STX)

Customers traveling Tuesday, September 19, 2017 through Wednesday, November 15, 2017 to/from the following cities:

  • St. Croix (STX)

Customers can rebook online in the 'Manage your flight' section of jetblue.com or Contact Us prior to the departure time of their originally scheduled flight. New flights must be rebooked by Wednesday, November 1, 2017, and travel must be completed by Wednesday, November 15, 2017. Original travel must have been booked on or before Sunday, September 17, 2017.


St. Maarten (SXM)

Customers traveling Tuesday, September 5, 2017 through Tuesday, May 1, 2018 to/from the following city:`

  • St. Maarten (SXM) 

Customers can rebook online in the 'Manage your flight' section of jetblue.com or Contact Us prior to the departure time of their originally scheduled flight. New flights must be rebooked by Wednesday, November 1, 2017, and travel must be completed by Friday, May 18, 2018. Original travel must have been booked on or before Tuesday, September 5, 2017

Security directive on personal electronic devices

Last Updated: 10/16/2017 10:30 AM ET

Please be advised the Department of Homeland Security/Transportation Security Administration (DHS/TSA) has recently issued new requirements regarding personal electronic devices (PEDs) larger than a cell phone for flights traveling to the United States from international destinations. While customers are still allowed to bring PEDs onboard, increased screenings will be conducted on a random basis in accordance with the DHS/TSA directive.
 
All customers are encouraged to allow more time for travel in the event they are randomly selected for extra security screening. Please be sure to check the status of your flight online or via the JetBlue app prior to arriving at the airport. For airport information, including check-in times and terminal information, click here.
 
For additional details from the DHS, click here.

Terminal construction at Orlando International Airport, FL (MCO)

Last Updated: 10/16/2017 10:30 AM ET

As part of a long-term airport modernization project at Orlando International Airport, FL (MCO), the Automated People Mover (APM) trains used to shuttle customers between the main terminal and the JetBlue gate area (Gates 1-29) will be completely renovated between July 2017 and March 2018.

Throughout the construction period, a single APM train will remain operational to shuttle customers between the terminal and gate area. In the unlikely event of a train service disruption, and during periods of overnight preventative maintenance, the airport will provide bus transportation. Customer service ambassadors will be on-site to help direct customers—click here for construction updates.

We recommend arriving at the airport 3 hours prior to your flight departure, and please be sure to check the status of your flight online or via the JetBlue app prior to arriving at the airport.

For airport information, including check-in times and terminal information, click here.

Runway construction

Last Updated: 10/16/2017 10:30 AM ET

The following airports are undergoing runway improvement projects which could impact operations for all air carriers:

  • New Orleans, LA (MSY) to begin October 23, 2017
  • New York, NY (JFK)
  • New York, NY (LGA)

During construction, customers traveling to/from these airports may experience longer taxi times or flight delays. 

As always, we recommend you check the status of your flight online or via the JetBlue app prior to arriving at the airport.

For airport information, including check-in times and terminal information, click here.

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Changing your trip

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