Reissue due to B6 schedule change – JetBlue only reservation

Travel agencies can reissue tickets affected by a schedule change on any flight leaving the day before, day of, and day after the impacted flight. New flights must be between the same city pair (origin and destination) or an authorized co-located city and tickets must be reissued by the agency that originally issued them.

If the same fare class is not available please book the new flights in the lowest available class.

There is no need to call JetBlue Customer Support to obtain authorization; however the PNR and the Tour Code Box in the ticket must be documented as noted below:

Required Documentation:

  • Document the PNR with the following OSI entry: OSI B6 REISSUE DUE TO B61234 SKED CHANGE 14APR2012*
  • Document the Ticket with the following waiver code in the Tour Code Box during the exchange process: B6SKDCHG

Failure to apply the proper documentation may result in a debit memo

Refund due to B6 schedule changes – JetBlue only reservation

Travel agencies can refund a JetBlue only ticket when there has been a JetBlue schedule change, and one or more of the following apply:

  • A schedule change of greater than 2 hours and there is not another JetBlue flight with a comparable routing
  • A schedule change results in a misconnect or does not meet minimum connect times
  • Discontinued service
  • A change in the routing of a scheduled JetBlue flight which adds one or more stops to the original itinerary

There is no need to call JetBlue Customer Support to obtain authorization; however the PNR must be documented as noted below:

Required PNR Documentation:

  • OSI B6 REFUND B61234 PER SKED CHANGE 14APR2012*

Failure to apply the proper documentation may result in a debit memo