If a customer does not cancel their flight prior to scheduled departure time resulting in a no-show, the ticketed fare is forfeited. If a customer calls to cancel their flight the same day as departure, they have two options:
Customer can rebook to any flight the same day for the applicable change penalty fee per person.
ARC Agency customers can choose to have the value of the ticket placed in an MCO minus the applicable cancellation fee per person if the PNR was booked and ticketed through the GDS. This will need to be completed by the travel agency that originally booked the reservation.
BSP Agencies will contact JetBlue’s Travel Agency Desk at 1-888-JETBLUE option 3, or 801-449-2023. JetBlue will open a Travel Bank account, minus the applicable cancellation fee, for our common customer to store the residual value. A customer contact email address will be required for this. Travel Bank credits can only be redeemed on jetblue.com, or by calling JetBlue at the above telephone numbers. (NOTE: Creating EMDs will not be an available option until 4th quarter 2015.)
Requirements to use the Same Day No Show fee for rebooking
Customer must travel between the same city pairs
Customer must contact JetBlue on the same day as the original flight
New flight must be on the same day as the original flight that was missed. If the flight that was missed was the only or last flight of the day, JetBlue will move them to the next available flight for the applicable Same-Day No-Show fee, plus any difference in airfare.
Note: Interline bookings may be eligible for same day no show changes depending on the circumstances and if they meet the minimum connect times. For all Same Day No Show requests for Interline Bookings, call the Interline and Distribution Support team at 1-888-JETBLUE option 3.
No Show policy for refundable fare bookings
All customers MUST change/cancel their flight prior to departure in order to qualify for a refund back to original form of payment. If a customer no shows for a flight, the ticket must remain in OPEN status and is good for one year from the date of issuance. Any refunds processed on no show tickets will result in a debit memo.