All bookings on JetBlue Airways travel documents must comply with JetBlue's Contract of Carriage, and with all applicable fare rules. We will continue to provide information to our Agency Partners to ensure that all GDS users take a consistent approach when using GDS services to reserve space and issue tickets for JetBlue customers. GDS practices that are considered a violation of JetBlue's policies will be addressed in the form of a debit memo.
In order to ensure the most accurate availability is accessible to all of our customers, JetBlue will cancel all duplicate bookings as soon as they are identified; the inventory in these bookings will be returned to availability.
A duplicate reservation where two or more flights are booked for the same traveler is prohibited.
Examples of duplicate bookings include:
- Two identical tickets for the same customer
- Multiple itineraries for any number of passengers with the same passenger name, whether identical itineraries or not
- Reserving one or more seats on the same flight or different flights for the same time frame, regardless of the class of service
- Creating a reservation where two or more flights are booked for the same passenger when it is evident they will only be able to use one
- Creating reservations for a traveler when one already exists in the JetBlue Airways internal reservation system, or any GDS
JetBlue recognizes there are situations where two passengers with the same name could be traveling on the same itinerary (i.e. father/son with same name) in a different reservation. Even if the reservations are ticketed, please ensure that both passengers are enrolled in TrueBlue and enter each passenger's respective TrueBlue number in the PNR to prevent cancellation.
JetBlue will allow the agency to refund the most recent ticket back to the original form of payment. We will waive the change/cancel penalty fee required by our fare rules; however a $50 Service Charge debit memo will be issued to the travel agency for administrative costs.
Currently JetBlue does not support group bookings through the GDS. Any requests for group space should be submitted to the JetBlue Groups department via the online form that can be found here. You can also contact JetBlue Groups at 1-888-538-2583 Option 2.
In order to manage our seat inventory and prevent abuse, JetBlue has a churning policy that will be activated after the first Ticketing Time Limit on the PNR expires and flights are cancelled by our revenue integrity tool. Any subsequent flights added to the PNR will be subject to an instant ticketing policy, otherwise the flights will be cancelled within 2 hours.
All inactive segments must be removed from the GDS PNR at least 24 hours before departure. Inactive segments include those with the status codes of HX, NO, UN, UC, SC, TK, US or WK. Inactive segments that are not cancelled 24 hours prior to departure are subject to cost recovery fee charges from JetBlue.
Secure Flight Passenger Data (SFPD)
The TSA Secure Flight Program requires Travel Agents to enter the passenger's legal name, date of birth and gender in the SSR DOCS format, and allows for an optional redress number against government watch lists for domestic and international flights. PNRs without complete Secure Flight Passenger information may be subject to cancellation, tickets inhibited, and the potential for booking violation fees.
See the TSA Secure Flight website for more information www.tsa.gov.
TrueBlue frequent traveler program
To earn TrueBlue points for flights booked via the GDS, please add the traveler's 10-digit TrueBlue account number to the reservation. Check with your GDS provider for the correct format for entering a frequent flyer number.
For more information about the reciprocal frequent flyer agreements JetBlue has with some airline partners, visit our TrueBlue website here.
JetBlue does not allow wait lists for any flight segments.