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Winter Storm Linus Fee Waiver

Last Updated: 2/1/2015 3:30:00 PM EST

Travel Agents Waiver Code: Click Here

Due to Winter Storm Linus we will waive change/cancel fees and fare differences for customers traveling on Sunday, February 1, 2015 to/from the following cities:

  • Chicago, IL (ORD)
  • Detroit, MI (DTW)

 

And for Monday, February 2, 2015 to/from the following cities:

  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Westchester County, NY (HPN)
  • Worcester, MA (ORH)

Customers may rebook their flights for travel through Friday, February 6, 2015 prior to the departure of their originally scheduled flight. Customers with cancelled flights may opt for a refund. Original travel must have been booked on or before Friday, January 30, 2015.

To rebook travel or request a refund online, click here. If you are already checked in for your flight, go http://checkin.jetblue.com/, find your itinerary and click on "Cancel Check-in".

Customers are encouraged to check the status of their flight online prior to leaving for the airport. Customers with web-enabled cell phones and tablets may check the status of their flight at mobile.jetblue.com.

Intermittent Online Change Issues

Last Updated: 2/1/2015 3:30:00 PM EST

Please be advised that we are currently experiencing intermittent issues with customers attempting to change their reservation online. These issues appears to be limited to those customers moving their flight impacted by the current winter weather event. We hope to have this issue resolved in a timely manner.

If you encounter an error online, or if you require any assistance with changing your flight, please contact us at 1-800-JETBLUE (538-2583).

Cancun Time Zone Change

Last Updated: 2/1/2015 3:30:00 PM EST

Please be advised that the Mexican Government very recently made the decision to change the Time Zone for Quintana Roo, the Mexican state where Cancún (CUN) is located. Effective Sunday, February 1, 2015, Cancún will move from Central Time to Eastern Time.