Tropical Storm Karl Fee Waiver

Last Updated: 9/23/2016 8:00 PM ET

Travel Agents Waiver Code: Click Here

Due to Tropical Storm Karl, we will waive change/cancel fees and fare differences for customers traveling on Saturday, September 24, 2016 to/from the following:

  • Bermuda (BDA)

Customers may rebook their flights for travel through Thursday, September 29, 2016 prior to the departure of their originally scheduled flight. Customers with cancelled flights may opt for a refund. Original travel must have been booked on or before Thursday, September 22, 2016.

To rebook travel or request a refund online, click here. If you are already checked in for your flight, please call us at 1-800-JETBLUE(538-2583) for assistance with rebooking or a refund.

Customers are encouraged to check the status of their flight online prior to leaving for the airport. Customers with web-enabled mobile devices may check the status of their flight at

FAA Statement on Samsung Galaxy Note 7

Last Updated: 9/23/2016 8:00 PM ET

Please be advised, the Federal Aviation Administration has issued a precautionary recommendation for customers traveling with a Samsung Galaxy Note 7 mobile device following reports of potential safety concerns. In accordance with this guidance, customers are requested not to turn on or charge Samsung Galaxy Note 7 devices onboard the aircraft or store them in any checked baggage.  Additionally, customers are asked to disable any applications that may turn the phone on automatically.

Zika Virus

Last Updated: 9/23/2016 8:00 PM ET

Customers traveling to/from destinations reported by the CDC to be affected by the Zika virus may qualify to make changes to their current travel plans to alternate destinations or travel dates. Customers may also opt for a refund. Original travel must have been booked on or before August 31, 2016. If you are traveling on a Getaways package, a full refund is not always available and hotel penalties may apply. Please contact us by phone to request a change or refund.

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