Winter Storm Quid Fee Waiver

Last Updated: 2/23/2016 5:05 AM ET

Travel Agent waiver code: Click Here

Due to winter weather forecasted to impact the Northeast region, we will waive change/cancel fees and fare differences for customers traveling on Wednesday, February 23 and Thursday, February 24, 2017, to/from the following cities:

  • Chicago, IL (ORD)
  • Cleveland, OH (CLE)
  • Detroit, MI (DTW)

Customers may rebook their flights for travel through Thursday, March 2, 2017, prior to the departure of their originally scheduled flight. Customers with cancelled flights may opt for a refund. Original travel must have been booked on or before Wednesday, February 22, 2017

To rebook travel or request a refund online, click here. If you are already checked in for your flight, please call us for assistance with rebooking or refunding your flight. 

Customers are encouraged to check the status of their flight online prior to leaving for the airport. Customers with web-enabled mobile devices may check the status of their flight at

Immediate FAA Ban on Samsung Galaxy Note 7

Last Updated: 2/23/2016 5:05 AM ET

Please be advised, the Federal Aviation Administration (FAA) has issued a complete ban on all Samsung Galaxy Note 7 mobile devices for all air carriers following recent incidents and potential safety concerns. In accordance with FAA guidance and effective Saturday, October 15, 2016 at 12:00 PM ET, Samsung Galaxy Note 7 devices will not be permitted in checked or carry-on baggage, and may not be carried onboard any JetBlue flight. Customers traveling with these devices will not be permitted to travel.

For details on Samsung’s exchange/recall program click here or call (844) 365-6197.  For more information, please refer to the statement from the FAA, click here.

Zika Virus

Last Updated: 2/23/2016 5:05 AM ET

Customers traveling to/from destinations reported by the CDC to be affected by the Zika virus may qualify to make changes to their current travel plans to alternate destinations or travel dates. Customers may also opt for a refund. Original travel must have been booked on or before August 31, 2016. Please contact us by phone to request a change or refund.

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