Technical Difficulties on jetblue.com

Last Updated: 12/9/2016 2:15 ET

We are currently experiencing technical difficulties with jetblue.com and are working on a resolution. If you are unable to book a reservation please call 1-800-JETBLUE to book your trip. We apologize for the inconvenience and appreciate your patience and understanding.

Winter Storm Northeast Region Fee Waiver

Last Updated: 12/9/2016 1:45 PM ET

Travel Agent Waiver Code: Click Here

Due to inclement weather forecasted to impact the Northeast region, we will waive change/cancel fees and fare differences for customers traveling Saturday, December 10, 2016 through Sunday, December 11, 2016 to/from the following cities:

• Chicago, IL (ORD)
• Cleveland, OH (CLE)
• Detroit, MI (DTW)

Customers may rebook their flights for travel through Thursday, December 15, 2016, prior to the departure of their originally scheduled flight. Customers with cancelled flights may opt for a refund. Original travel must have been booked on or before Friday, December 9, 2016.  To rebook travel or request a refund online, click here. If you are already checked in for your flight, please call us at 1-800-JETBLUE (538-2583) for assistance with rebooking or a credit.

Customers are encouraged to check the status of their flight online prior to leaving for the airport. Customers with web-enabled mobile devices may check the status of their flight at mobile.jetblue.com.

Winter Storm Caly Fee Waiver

Last Updated: 12/9/2016 1:45 PM ET

Travel Agent Waiver Code: Click Here

Due to impending weather forecasted to impact the Pacific Northwest, we will waive the change/cancel fees and fare differences for customers traveling on Thursday, December 8, 2016, through Friday, December 9, 2016, to/from the following cities:

  • Portland, OR (PDX)
  • Seattle, WA (SEA)

Customers may rebook their flights for travel through Wednesday, December 14, 2016, prior to the departure of their originally scheduled flight. Customers with cancelled flights may opt for a refund. Original travel must have been booked on or before Wednesday, December 7, 2016.To rebook travel or request a refund online, click here. If you are already checked in for your flight, please call us at 1-800-JetBlue (538-2583) for assistance with rebooking or a credit.

Customers are encouraged to check the status of their flight online prior to leaving for the airport. Customers with web-enabled mobile devices may check the status of their flight at mobile.jetblue.com.

Immediate FAA Ban on Samsung Galaxy Note 7

Last Updated: 12/9/2016 1:45 PM ET

Please be advised, the Federal Aviation Administration (FAA) has issued a complete ban on all Samsung Galaxy Note 7 mobile devices for all air carriers following recent incidents and potential safety concerns. In accordance with FAA guidance and effective Saturday October 15, 2016 at 12:00PM ET, Samsung Galaxy Note 7 devices will not be permitted in checked or carry-on baggage, and may not be carried onboard any JetBlue flight. Customers traveling with these devices will not be permitted to travel.

For details on Samsung’s exchange/recall program click here or call (844) 365-6197.  For more information, please refer to the statement from the FAA, click here.

Zika Virus

Last Updated: 12/9/2016 1:45 PM ET

Customers traveling to/from destinations reported by the CDC to be affected by the Zika virus may qualify to make changes to their current travel plans to alternate destinations or travel dates. Customers may also opt for a refund. Original travel must have been booked on or before August 31, 2016. Please contact us by phone to request a change or refund.

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